Program Features and Benefits

We help restore your credit in the event of ID Theft with  

Experience 3 Generation (3G) Fully-Managed Recovery.* You receive 24/7/365 support and access to your Identity Care Center. You and eligible family members can take advantage of this service regardless of the type of identity fraud that has been perpetrated against you including but not limited to medical, financial, and criminal, as well as acts of terrorism. Fully managed recovery provides you with peace of mind knowing that if you ever fall victim to Identity Theft, you will have access to a dedicated Recovery Advocate. Your advocate will work on your behalf to perform all of the tasks necessary to restore your identity, through the use of a limited power of attorney. This work includes completing and filing forms, performing research and contacting all companies, agencies and financial institutions necessary, to ensure that any and all fraudulent activity that has been identified is addressed and resolved.

Who is eligible for the 3G recovery services?  

With your plan, Fully Managed Identity Fraud Research, Remediation and Recovery services extend to three generations of a family (3G).  A qualifying family member means the primary consumer’s spouse or domestic partner, the consumer’s dependents under the age of 25 (minor children) who have the same permanent address as the consumer, any IRS-qualified dependents, and parents (mother or father) of the consumer who have the same permanent address as the consumer, or, who are registered in a senior assisted living facility, nursing home, or hospice. Services continue to provide coverage for up to 12 months after death for all family members. 

*Please Note: Fully Managed Recovery is the only benefit in the CyberIDLock Plan that extends to three generation of family (3G).

Recovery Advocate

  • Highly qualified: FCRA, FACT Act, CITRMS certified, and Licensed Private Investigators

  • A single point of contact for you during the recovery of your identity theft event

  • You will be provided with a direct phone, email and fax number for your dedicated Recovery Advocate

  • Submit disputes on your behalf

  • Criminal investigation assistance and evidence capture

  • Creates law enforcement grade case file



  • ​Personalized plan developed to recover your identity based on the type(s) of fraud that has been perpetrated against you

  • Includes all fraud: medical, financial, criminal identity theft, etc.

  • 3-Bureau Credit Reports as required by the circumstances of your case

  • Additional research with access to billions of public records

  • 12 months of follow-up

Fraud Packet with Limited Power of Attorney

  • Provides important information, resources and all the documents necessary to begin your recovery

  • Allows your Recovery Advocate to work on your behalf

  • Your Recovery Advocate will contact creditors, government offices, collection agencies and any other entity

Identity Care Account

  • Allows a convenient means to track the progress of your identity theft case securely 24/7/365

  • Your Recovery Advocate can securely upload case documents to your account for you to review, print or save to your computer

  • Online access to view your credit report & score

  • Online access to view your credit monitoring alerts

Credit Monitoring Alert

  • Provided to you for the duration of your case and for an additional 12 months following the resolution

  • Receive alerts on new issues which may impact your credit file

Credit Report and Score

  • Provided to you at the outset of your case to benchmark your credit file

Three Generation Identity Theft Solution for the entire family


  • Eligible family members include you, your spouse or domestic partner, dependents through the age of 24 who have your same permanent address, and your parents who are registered in a senior assisted living facility, skilled nursing home, hospice or who have been deceased for twelve months or less. 

Lost Document Replacement


  • Peace of mind that a dedicated certified Recovery Advocate is there to help you recover your lost or stolen documents. 

  • The expert help of your Recovery Advocate is there to help you recover your lost or stolen documents

  • The expert help of your Recovery Advocate will enable you to focus your attention on other important matters

  • Quickly cancel your lost credit cards checks before fraud can occur. 

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