Frequently asked questions
Keystroke Encryption Software Questions
Can I use keystroke encryption on multiple computers?
Your EndpointLock software will work on as many devices as your license allows.
What versions of Windows operating systems does EndpointLock Keystroke Encryption work on?
EndpointLock is compatible with Windows 7, 8, 10
Is EndpointLock Keystroke Encryption compatible with Mac OS Sierra?
Yes, the current version of EndpointLock® for Mac is fully compatible with macOS 10.12.x (Sierra). If an update for EndpointLock® is available for your system, you will receive a notification from the EndpointLock® application upon restarting it.
What is keystroke encyrption?
What is a keylogger?
What’s the difference between EndpointLock and anti-virus?
General Plan Questions
What is ID Theft?
Identity theft occurs when someone uses your name or personal information without your knowledge to commit fraud or theft. This includes opening a credit card account, taking out a loan and / or making a major purchase fraudulently. once your identity is compromised, thieves can useit repeatedly, using each new account as a reference for the next one.
What is the Summary of Benefits?
Please see Summary of Benefits provided in your Customer Portal. This document, summarizing the benefits available to the insureds, should be included with your marketing material.
When should I contact the ID Theft Customer Service Number?
The ID Theft Customer Service number should be recommended for use when an insured believes that they have been victim of identity theft.
What types of expenses are covered in the event of an Identity Theft Crime?
The Identity Theft policy includes up to $1,000,000 of which $25,000 will cover most out-of-pocket expenses incurred in reclaiming one's identity. Epenses like lost wages, loan applications or filing fees, legal and notary fees and more. There is no deductible.
What steps should the customer take if they suspect an identity theft crime?
The customer should call the ID Theft Customer Service Center (1-XXX-XXX-XXXX) for step-by-steo instructions for filing a claim and to answer any other questions or concerns.