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Your Plan Subscription FAQs:

Subscription / Plan Frequently Asked Questions

How do I cancel my subscription?

To cancel your subscription, please contact your individual service provider. Thank you.



Can I get coverage for other family members under my own account?

You cannot add another $1,000,000 Personal Identity Theft Coverage Policy for a family member under your same account. For this, you will need to purchase them a new dedicated account. If you decide to purchase the plan for another family member, please keep in mind that your email address is used as your own unique identifier to plan, so you must sign up your family member using a different email address from the one you used for your own plan. Certain family members living under your roof are already eligible to receive your Fully Managed Recovery service. See your 3 Generation Fully Manged Recovery features for more details.



What is identity theft?

Identity Theft occurs when someone uses your name or personal information
without your knowledge to commit fraud or theft. This includes opening a
credit account, taking out a loan, file fake tax returns and /or making a
major purchase fraudulently. Once your identity is compromised, thieves can
use it repeatedly, using each new account as a reference for the next one.



What is the Summary of Benefits?

The Summary of Benefits summarizes the benefits available to the insureds. For more details, see your $1,000,000 Personal Identity Theft Coverage details.



What types of expenses are covered in the event of an identity theft crime?

Your Identity Theft Insurance Policy includes up to $1,000,000 / $25,000 that will cover most out-of-pocket expenses incurred in reclaiming one's identity. Expenses like lost wages, loan applications or filing fees, legal and notary fees and more. There is no deductible.



What steps should I take if I suspect an identity theft crime?

The customer should call the Personal ID Theft Customer Service Center 1-866-IDHelp2 (1-866-434-3572) for step-to-step instructions for filing a claim and to answer any other questions or concerns. Also see your 3 Generation Fully Managed Recovery details for a full list of services you are eligible to receive if you believe you are a victim of identity theft or have lost your wallet.



What is a keylogger and how does EndpointLock keystroke encryption software protect me?

A keylogger is a form of spyware that steals every keystroke you type into a PC or mobile device. EndpointLock Keystroke Encryption software blocks the capture of keystrokes and protects your important and sensitive information such as passwords, bank account numbers and more. For more information on EndpointLock and its features or for help installing EndpointLock, please see our EndpointLock Help Desk for more information and support.



What is Fully Managed Recovery?

Fully Managed Recovery is part of the CyberIDLock ID Protection Plan. It is provided if you ever become a victim of identity theft. We hope this never happens to you, but if you suspect identity fraud for any reason, a professional Recovery Advocate will manage your recovery process to help restore your name and credit to pre-event status. The Recovery Advocate assigned to your case will handle the phone calls, paperwork and the follow-up for you through a Limited Power of Attorney authorization. See a complete list of your Fully Managed Recovery beneifts here.